You can book an appointment to come and see us regardless of which borough you are from. We are here to help.
To request an appointment
Please call 0300 0301 121.
Booking line opening times
Monday and Tuesday, from 10am to 12pm.
How the service works
We will assess each customer, if we can assist with the issue, we will either tell you about dedicated outreaches you can attend in different boroughs or we will offer the most appropriate advice or support appointment based on your capability and urgency of the issue. Almost all appointments will be offered for the same week.
You will be asked personal questions about you and the issue you are facing, please ensure you are in quiet place so you can share information with us. Please also ensure you have all the relevant documents and information to hand relating to the issue you are facing.
If you are offered an appointment at our Advice Hub your appointment will be at: 6-8 Westmoreland Road, London SE17 2AX
For directions to our Advice Hub, click here.